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1/22/2020 1:33:21 PM
Restaurant General Manager- Outlet Opening - The Ritz-Carlton, Toronto - (20009292)
 Employer     : Marriott International
 From         :
 City         : Toronto Job type:  Career
 Region       : ON Hours   :  Full-Time
 Country      : CA Duration:  Permanent
 Deadline     : 2/21/2020
 Education    : University or above Experience:  2 to 4 years  
 Salary       : DOE
 Description  : Restaurant General Manager- Outlet Opening

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Toronto, located at 181 Wellington St W, Toronto, Ontario, M5V 3G7 currently has the following opportunity:

Restaurant General Manager- Outlet Opening(20009292) :


We look for people, like you, who love to create memorable experiences shared around food and drink. Your authentic style and passion for community reflects in all that you do. We encourage you to lead with creativity because, the lounge bar and patio is a place where we desire to make a powerful, memorable connection with guests through the art of dining and drinking.

At Marriott International, we believe our people are the foundation of the organization and together with your entrepreneurial spirit we can create a memorable restaurant. As part of this foundation, you will manage a concept and leave your mark on every guest experience. You’ll work closely with a team of inspiring professionals and partner with culinary leadership to position the lounge bar and patio to both hotel guests and patrons from the local community, driving topline and customer growth.


As a global hospitality leader, we have the infrastructure to support you in your career and your life. Our comprehensive rewards programs will provide benefits for your lifestyle now and in the future. You’ll receive a competitive base salary enhanced by a performance-based quarterly bonus that will recognize you for executing a successful and relevant concept.

Let’s not forget that you, your family, and friends will have the opportunity to travel the world through our considerable discounts on hotel rooms and travel perks. We passionately encourage and support opportunities for mentorship, learning, and development. Our collection of F&B concepts in the world’s largest portfolio of hotel brands and properties offers meaningful and diverse career growth opportunities.



Take ownership of all aspects of the operation
Display an entrepreneurial approach to building a business, specifically driving revenue and relevance
Adapt and flex with new consumers and business needs
Improve overall guest satisfaction based on guest qualitative and quantitative feedback
Set expectations and parameters of quality guest service


Build experiences that locals want to share
Foster forward-looking innovation and stellar execution
Deliver compelling experiences again and again
Stay on trend with F&B concepts


Inspire and collaborate with others
Lead by closely partnering with beverage and culinary teams
Display leadership in guest hospitality, providing excellent customer service
Embody global perspective and curiosity or experience



Understand financial opportunities by surveying restaurant demand.
Consult with key individuals in the local community to assess opportunities while identifying and analyzing competitors.
Control purchases and inventory, negotiate prices and contracts, develop preferred supplier lists, review and evaluate usage reports and take corrective action as necessary.
Apply sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.


Oversee the restaurant marketing plan in partnership with either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Restaurant Chef, if applicable.
Support on-site/off-site public relations opportunities to promote the restaurant.
Create and execute against the restaurant-related social media posts and public event communications, monitor social media activity, respond to comments, analyze posts/trends, and correct deficiencies.
Serve as the primary point of contact for restaurant events.
Coordinate and book entertainment and events.


Display leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Empower employees to provide unrivaled guest service.
Interact with guests to obtain feedback on product quality and service levels and respond effectively to guest problems and complaints.
Manage service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).


Manage day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.
Oversee the financial aspects of the department including purchasing and payment of invoices.
Uphold uncompromising standards of cleanliness throughout the restaurant and bar.
Conduct daily “taste panels” to educate, drive sales, and create sales goals.
Monitor that ambiance/atmosphere (e.g., lighting, music, table-top, etc.) is appropriate for restaurant concept, positioning, time of day, etc.
Ensure compliance with all applicable laws and regulations and adherence to liquor control policies and procedures.
Assist servers and hosts on the floor during meal periods and high demand times.
Activate specific brand strategies geared toward the guest experience.


Actively participate in the hiring process to identify the right talent to support the outlet’s concept.
Thoughtfully engage your direct reports through the performance appraisal process.
Provide the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Manage staffing levels to meet guest service standards, operational needs and financial objectives.
Ensure a high-engagement team and collaborative, collegial culture by supporting an open-door environment.
Guide the growth and development of your team to support both business objectives and personal career progression of those you manage.
Demonstrate honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.


Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


High school diploma or GED; 4 years’ experience in the food and beverage, culinary, or related professional area.


2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.


The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: The Ritz-Carlton, Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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