Employer: Reiser (Canada) Co.
Position: Fabbri Senior Field Service Technician
Terms of Employment: Full-time / Permanent
Location: Burlington, Ontario
Employment Address: 1549 Yorkton Ct., Burlington, ON L7P 5B7, Canada
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for medical, dental, and disability insurance, auto allowance, and profit sharing.
Salary: $85,000 CAD per annum
Contact: Please send resumes to gcantlon@reiser.com and include “Fabbri Senior Field Service Technician” in the email subject line.
Overview:
The Fabbri Senior Field Service Technician is a full time position responsible for all aspects of installation, routine repair, emergency service, new product support, maintenance, and customer training of Fabbri Stretch Overwrap Equipment. This role will support the Field Service Technician Team and act as liaison between field technicians, service support leaders and suppliers.
Duties:
• Strive to ensure that the Customer experience will match the Reiser Vision and Mission Statement of superior service performance and quality
• Ensure the knowledge and familiarity with our customers’ concepts, practices and procedures are followed
• Communicate regularly with service support leads, customers, sales, technicians, engineering and shop
• Installs, troubleshoots, maintains and demonstrates Fabbri stretch overwrapped products/equipment
• Train customer employees on proper set-up and operation of Fabbri stretch overwrap equipment
• Identify, analyse, diagnose, and repair Fabbri equipment failures, orders and replace parts as needed
• Maintain familiarity with standard concepts, practices across the spectrum of the line of equipment Reiser sells with strength in one of the two areas (processing/packaging)
• Assist in the coaching and training field service technicians with Fabbri stretch overwrap
• May act as a mentor, responsible to support and communicate daily with assigned technicians, communicate daily with both the Service Support Leader and the Training Coordinator regarding training needs or personnel issues of those you mentor
• Communicate monthly with the Fabbri technical expert sharing experiences and issues faced in the field, visits that supplier once per year to re-certify and transfer knowledge both directions
• Demonstrate knowledge of commonly-used concepts, practices, and procedures within the field
• Retain sufficient product knowledge to ensure work is competently performed
• Active knowledge of proper tool selection and troubleshooting techniques necessary for installations, repairs and maintenance of Fabbri Machinery.
• Adhere to all safety guidelines established by both Reiser and the customer
Requirements:
• 5+ years of experience repairing Fabbri Machinery, preferably in the food packaging industry with two years of electro-mechanical experience.
• Previous experience and knowledge of pneumatics, hydraulics and motor control circuitry required.
• Knowledge of Programmable Logic Controllers (PLCs) with Ladder Logic knowledge.
• Must be able to read and understand Fabbri wiring diagrams.
• Acquainted with the various different Fabbri stretch wrapping models and their general performance characteristics.
• Familiar in Fabbri “elevator style” tray wrapping theory.
• Possesses a knowledge of the mechanical process of Fabbri stretch wrapping equipment.
• Thorough knowledge in adjusting and shimming Fabbri clutches and brakes.
• Comprehensive understanding of standard Fabbri NPN logic.
• Knowledge in HMI software updates with PCTim.
• Proficient with GestInt PC software.
• Experience generating wrapping recipes on Fabbri stretch wrapping equipment for all different tray and product sizes and environments.
• Customer relations management skills required.
• Ability to read, write and understand English required; French or Spanish is a plus.
• Possess a valid driver’s license and a reliable automobile.
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