• Location: Toronto, ON M6S 4W4
• Salary: $29.00 hourly / 35 hours per Week
• Terms of employment: Permanent employment, Full time
• Start date: As soon as possible
• Vacancies: 1 vacancy
• Employment Group: Indigenous people, Persons with disabilities, Newcomers to Canada, Older workers, Veterans, Visible minorities, Youth
Overview
Languages: English
Education: Bachelor degree
Experience: 1 years to less than 2 years
Work setting: Hospital/health care establishment/health institution
Responsibilities
Tasks
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web- server backup and recovery operations.
• Provide customer service.
Supervision: 5 to 10 people
Additional information
Transportation/travel information: Public transportation is available.
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail.
• Combination of Sitting, Standing, walking
Own tools/ equipment
Computer
Internet Access
Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask.
• Time management
How to apply
By email: hr@wedi.ca
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