Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Experience and specialization
Computer and technology knowledge
Android
Device drivers
Internet
Servers
Desktop applications
Security software
Word processing software
Mail server software
MS Office
MS Windows
TCP/IP
Wireless networks
Work conditions and physical capabilities
Tight deadlines
Attention to detail
Combination of sitting, standing, walking
Personal suitability
Accurate
Client focus
Initiative
Organized
Team player
Ability to multitask
Time management
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