Description : The Software Technical Support Analyst is responsible for providing high-quality technical support for Customers, developers and prospects across country through e-mail, phone interactions, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success. The job involves handling and resolving complex technical and functional queries from customers with below requirements
> Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
> Consult user guides, technical manuals and other documents to research and implement solutions
> Provide advice and training to users in response to identified difficulties
> Collect, organize and maintain a problems and solutions log for use by other technical support analysts
> Participate in the redesign of applications and other software
> Supervise other technical support workers in this group
> Provide business systems, network and Internet support to users in response to identified difficulties
> Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
Mapping and data visualization software
Database software
Data analysis software
Additional information
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Benefits
Other benefits
Free parking available
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