Employer: Hazukido Yorkville
Position: Bakery Supervisor
Terms of Employment: Full-time / Permanent
Location: Toronto, Ontario
Employment Address: 1200 Bay Street Unit 3 Toronto, Ontario M5R 2A5
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for the company’s Employee Assistance Program (EAP) and “here-for-you” program that includes grants and bursaries. Eligible for health and dental insurance.
Salary: $19.00 - $19.50 CAD per hour
Contact: Please send resumes to hello@hazukidoyorkville.ca and include “Bakery Supervisor” in the email subject line.
Duties:
• Baking croissants, pastry, and other baked goods with speed based on standard of products (SOP)
• Supervising a team of bakers and associates responsible for multiple tasks including, but not limited to, baking, customer service, and drink making to achieve sales goals
• Applying proven experience in and previous knowledge of working in a sales-driven, customer-centric, team-oriented environment to supervise staff and oversee sales, quality assurance, inventory, and daily operations to maximize sales and staff efficiency
• Making coffee, tea, and other specialty drinks with speed based on standard of products
• Serving and selling with passion and professionalism
• Managing the cleanliness of the whole bakery
• Resolving customer, staff, and store issues and reporting all incidents to the Manager if conflict requires escalation
• Assisting the Manager with ordering, organization, tracking, and reporting of baking supplies
• Providing frequent feedback and suggestions to the Manager with regards to inventory, sales, and staff performance
• Championing health and safety regulations and education to create a safe, clean, welcoming, positive, and enjoyable environment for customers and employees
• Assisting the Manager with staff training and coaching of baking personnel
• Stepping in with skills and experience to manage the bakery in the absence of the manager or managing directors
• Being flexible to fill shifts should there be sick employees
• Bringing a smile to each customer and treating colleagues the same way and effectively and skillfully addressing all concerns and issues with logic, kindness, and results-driven resolutions
Requirements:
• Food Handler/Safety Certificate is required
• Demonstrated increasing responsibilities at current or previous companies to show initiatives, accountability, and commitment to personal and professional growth
• 1+ year of experience in baking at a franchise location, preferably baking Asian food
• 1+ year of supervisory experience in a bakery setting
• Previous experience and excellent command of interpersonal skills including sales, communications, issues management, customer service, and a calm, positive, friendly, can-do attitude to solve problems, to learn, to adapt, and to treat everyone with respect, empathy, and kindness
• Innate business acumen including proven operational excellence, relationship management, and meticulous attention to detail
• Full flexibility for work shifts (no restrictions on availability) 3 hours before opening time and 1 hour past closing time daily
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