Company: Quadient Canada Ltd.
Business Address: 150 Steelcase Rd W, Markham, ON L3R 3J9
Location of Work: 1159 Hamilton St., Vancouver, BC V6B 5P6 and remotely from home
Title: IT Support Specialist
Department: User Support - NORAM
Reports to: Director NORAM user support
Salary Range: $60,001.50 - $63,000(based on 37.5 hours per week)
Terms: Full-Time Permanent; This is currently a Hybrid position and staff will be required to come into the office location 4 days a week this may revert to full time onsite in the future.
Language of Work: English
Hire Date: December 29, 2023
Overview:
To provide first line IT support 1600+ remote and local users in the Americas (Primarily USA & Canada). Support includes local applications and remote access. General laptop, MacBook, telephone and peripheral configuration and service as required.
This is currently a Hybrid position and staff will be required to come into the office location 4 days a week this may revert to full time onsite in the future.
Main Responsibilities:
Respond to and resolve IT incidents and Service requests of Internal users via ITSM Tool while meeting SLA requirements.
Configure and support MacBook’s, Laptops and phones for users.
Provide identify and access Management including new IDs, Password resets and MFA assistance for office 365/Entra.
Configure and refresh equipment via computer management system.
Resolve user issues with conditional access and compliance.
First line of defence and resolution for user and security team reported cyber security incidents.
Ensure compliance with Security polices and Audit standards such as SOC2, HIPPA and ISO 27001
Maintain and setup AV equipment for staff meetings onsite and offsite.
Work with external vendors for acquiring equipment and support of existing systems.
Be a team player contributing to the success of the group.
Keep It supervisor/ IT Director updated with progress of tickets and projects.
Participate in staff meetings and related activities; attend workshops to keep up to date with Information Technology issues.
Provide solutions documentation, KBs, to users in our ITSM system.
Open to mentoring, career development and cross training of staff.
Skills and Experience:
A1 certification & Office 365 certification required.
Minimum 2 years organizational and administrational experience with Microsoft Operating systems and products, Microsoft o365, Microsoft Active Directory.
Bachelor's degree in computer technology or a related area is required
Experience in both Windows and MacOS
Experience with Google Admin
Experience with managing password Vaults
At least one year of experience with Network TCP/IP configurations and troubleshooting including switches, wireless access points and desktop access to the internet.
At least one year experience with ITSM systems including ticket resolution, IT Inventory maintenance, Onboarding and Offboarding
At least one year of experience with Cyber security consoles for both Email and Endpoint protection
Strong communication skills both written and oral along with the ability to explain technical information to nontechnical users.
What We Offer:
Company subsidized Group Benefits for Life, Health, and Dental insurance, including Short-Term Disability, Accidental Death & Dismemberment, and Long-Term Disability, Paramedical & Vision Coverage.
Group RRSP with matching contributions to DPSP;
Employee Assistance Program;
Paid Vacation (15 days);
Personal Days (7 Days);
Volunteer Days (1 Day);
Company Sponsored Diversity Groups.
What We Bring:
We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. We celebrate our shared commitment to great work — and to each other. As a diverse collective of thinkers and doers, we are continuously inspiring innovation.
Our values define how we work as a team:
Empowerment,
Passion,
Inspiration and
Community.
They make us EPIC. Together.
About Quadient:
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims to accounts receivables, invoices and inbound packages.
Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.
Disclaimer:
We thank all applicants in advance for their interest but regret that only candidates under consideration will be contacted. We are an equal opportunity employer.
Quadient Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
As part of our commitment to accessibility for all persons with disabilities, Quadient Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Quadient does not accept unsolicited resumes from head hunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.
The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Contact information:
Fatima Samar
s.fatima@quadient.com
416.936.6285
150 Steelcase Rd West
Markham ON, L3R 3J9
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