Quality Control Technician
PD International – Richmond Hill, ON
Founded in 1993, PD International is an established distributor for driveline parts for the automotive and all-terrain vehicle market. Besides stocking all major brands, PD International also distributes heavy-duty axles and brake pads, as well as OEM replacement parts under our own branded lines. To ensure consistently high-quality standards, we utilize an ISO-based quality system in our operations at both our head office in Richmond Hill, Ontario, and our manufacturing centre in Shanghai, China.
PD International has full stock inventory in our Canadian warehouse, and a growing selection of products in our US warehouse for even faster distribution. We distribute both domestically and internationally, from smaller dealerships to larger global corporations.
PD International is seeking a Quality Control Technician who will be responsible for inspecting, testing, and evaluating the quality of our vehicle parts to ensure they meet PD International’s rigorous standards. The Quality Control Technician position is based out of our office at Unit 2, 25A East Pearce Street, Richmond Hill, ON L4B 2M9. This position requires 35 hours per week and the offered salary is $57,330 to $60,060 per year, plus group benefits.
Responsibilities:
• Conduct quality control checks on inbound and outbound batches and shipments
• Update QC status of batches and shipments in the company ERP system in a timely manner and ensure records are accurate and up-to-date
• Perform thorough inspections on defective products for warranty claims, maintain inspection reports and process warranty claims
• Analyze defective products and prepare product quality reports to suppliers for batch-related issues
• Collect failure data and compile SCAR and non-conformance reports for supplier corrective actions
• Troubleshoot production, quality, and equipment issues with suppliers
• Conduct 5S audits with the product team periodically to maintain safe working conditions
• Review and analyze collective feedback reports from customers to improve product quality and process
• Prepare failure audit reports on a half-yearly and yearly basis to improve current product quality and reliability issues
• Work with the product team to drive continuous improvement initiatives to increase product quality, design change, and increase performance in products
• Work with the design team to implement return merchandise authorization (Sage 300) into the company
• Collaborate with the product team and management for current problems and contribute to problem-solving resolutions
• Attend and resolve quality-related client issues, including for warranty questions, technical issues, and fitment issues
• Occasionally go on business trips and attend tradeshows to contribute to new product development, fitment analysis, and product launches
• Conduct product training for employees and clients
Requirements:
• A bachelor’s degree or higher in quality control or quality assurance, mechanical engineering, or other relevant degree
• Certification in a quality management program (i.e. ISO 9001, ASQ, CQI, etc.) is an asset
• 3 years of experience in quality control for ATV/UTV or automotive parts
• Familiar with the ATV/UTV or automotive parts quality control process, including metrics on how to evaluate vehicle parts, non-conformance process and investigation, and SCAR reports
• Able to evaluate warranty claims according to after sales terms and conditions
• Exceptional communication skills, able to clearly explain technical aspects to clients and resolve their quality-related concerns
• Willing to occasionally travel to business meetings and tradeshows
• Excellent attention to detail with analytical mindset and time management skills
• Proficient in ERP system (Sage 300 experience preferred), Power BI, and Microsoft Excel
• Able to use MS Windows, word processing software, email, and presentation software
Job Type:
Full-time, Permanent Position, 35 hours per week
Wages and benefits:
• $57,330 to $60,060 per annum
• 2 weeks annual vacation
• Group insurance included
If you are interested in joining a top-notch, dynamic and diversified team, please send your resume with cover letter to hresources@pdintl.ca.
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