220 Rutherford Road suite Unit 202Brampton, ON
L6W 3J6
Salary
29.00 hourly / 30 to 40 hours per Week
Terms of employment
Permanent employment
Full time
Early Morning, Morning
Start dateStarts as soon as possible
vacancies1 vacancy
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
7 months to less than 1 year
Work setting
Help desk
Consulting firm
General office
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
5-10 people
Experience and specialization
Computer and technology knowledge
Networking software
Networking security
Internet
Desktop applications
Additional information
Security and safety
Bondable
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Standing for extended periods
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