POSITION- 1
Languages
English
Education
Bachelor's degree
Experience
1 year to less than 2 years
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Perform Web-server backup and recovery operations
Supervision
1 to 2 people
Experience and specialization
Computer and technology knowledge
JavaOS
MS Office
MS Windows
TCP/IP
Wireless networks
Additional information
Transportation/travel information
Own transportation
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Own tools/equipment
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Team player
Ability to multitask
Time management
Benefits
Other benefits
Free parking available
Other benefits
Parking available
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