The Company: T&T Supermarket Inc.
Corporate Office: 6311 Fraserwood Place, Richmond, BC, Canada V6W 1J2
Work Location: 9625 Yonge Street, Richmond Hill, ON L4C 5T2
Start Date: ASAP
Type of Position: Full time, Permanent
Positions Available: 1
Hours per Week: 44
Salary: $99,002 per year
Benefits:
•15 days vacation
•Extended Health Care Insurance Premium
•Basic Dental Care Insurance Premium
•Major Dental Care Insurance Premium
•Group Life Insurance and Accidental Death & Dismemberment Insurance Premium
•Vision Care Insurance Premium
•Long Term Disability Insurance Premium
•Staff Purchase Discount
•Discretionary bonus based on store performance
The Role: Reporting to the District Manager, Store Operations of the respective region or his delegate, the Store Manager is responsible for planning, directing, managing and evaluating the overall store operations to support the company’s short and long-term goals; controls store standards and leads the team to achieve the store’s KPIs. The position is also responsible for building and managing the team, creating positive customer experience, staff engagement and delivers other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders.
Language
•English
Education
•Bachelor’s Degree
Experience
•5+ years of recent experience in supermarket/food production retail chain store operations
•2+ years of managerial experience in supermarket/food production retail chain store
•Experience managing a store size of 20,000+ square feet equipped with food manufacturing facility
•Strong knowledge in product promoting, budget planning, revenue and expense monitoring and store inventory control
Ability to Supervise
•More than 100 people, Staff in various areas of responsibility
Work Conditions and Physical Capabilities
•Fast-paced environment, Work under pressure
Personal Suitability
•Integrity, Goal-oriented, Efficiency, Adaptability, Time management, Proactive, Client focus, Team player, Excellent written communication, Effective interpersonal skills, Judgement, Organized
Area of Specialization
•Retail store, Management
Geographical Area of Specialization
•Asia and Asian-style food and products
Business Equipment and Computer Applications
•Word processing software, Project management software, Inventory control software, Business diagram software, Spreadsheet, Electronic mail
Work Setting
•Urban area
•Retail/whole sale establishment/distribution centre
•Supermarket/grocery store
General Skills and Duties
Specific Skills
•Manage staff and assign duties, Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales, Determine merchandise and services to be sold, Implement price and credits policies, Develop and implement marketing strategies, Plan budgets and monitor revenues and expenses, Determine staffing requirements, Resolve problems that arise, such as customer complaints and supply shortages, Plan, organize, direct, control and evaluate daily operations, Recruit, hire and supervise staff and/or volunteers.
Detailed Skills and Duties
1.Store Operations Management & Store Standards Control
-Plan, direct, manage and evaluate the overall operations of the store to support the short and long-term goals of the company
-Collaborate with the Store Operations Director &/or District Manager if applicable, to establish and achieve revenue, expense, and profit goals for the store
-Provide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshness, etc.
-Implement good practices and new initiatives at the store; enforce Company’s standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as required
-Implement and monitor the company’s loss prevention program to minimize instances of theft or loss of inventory
-Implement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Company’s promotional activities
2.Key Performance Management
-Responsible for managing the overall sales, cost of goods sold and gross profits of various departments, provide guidance to department heads on how to achieve budgeted numbers
-Oversee all controllable and non-controllable expenses in achieving improved operating profits, cost effectiveness & optimal productivity
-Plan budgets and authorize expenditures; allocate budget by period and by department, plan and implement strategies in achieving budgeted targets accordingly
-Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; provide guidance on pricing and promotional strategies to department heads on a need and timely basis
3.Customer and People Management
-Lead by example in delivering excellent customer service to maximize customers’ satisfaction; ensure all store employees provide our customers with an amicable shopping experience
-Do what is right by proactively resolving and following up with customer complaints received
-Manage store general staff hiring conditions in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labour cost and engagement level
-Manage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviours in a timely manner, and if necessary, carry out commendation & disciplinary procedures
-Identify and nurture potential talents within the store through training & development plans; provide them with opportunities for career growth
4.Administration and Others
-Manage store receiving and store administration functions
-Follow up on store maintenance issues and coordinate with technicians and/or contractors as required
-Handle all store incidents and accidents in a timely manner
-Liaise and cooperate with both internal and external stakeholders which include various departments from Head Office &/or Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodies, amongst others
-Organize staff events to increase employees’ engagement
If you are interested in the Store Manager position and would like to join and grow with T&T Supermarket Inc., we encourage you to send us a Cover Letter and Resume in confidence to jobs_er@tntsupermarket.com
We thank all applicants who applied for the position; however, only those shortlisted candidates will be contacted for an interview. Thank you.
About T&T Supermarket Inc.
Established in 1993 with Head Office located in Richmond B.C., T&T Supermarket Inc. (www.tnt-supermarket.com) is a unique place to work for, bringing dynamic people with diverse backgrounds, experience, and talent together. Our mission is to enrich the lifestyle of our customers by bringing Asian-Canadian families fresh foods that they love, and introducing to mainstream Canadian families the diversity of Asian food culture at stores that offer exceptional convenience, service, and value.
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