Job Title: Client Success Specialist (NOC 13110)
Job Type: Permanent full-time (40 hrs/week)
Office Location: 7965 Heritage Road ? Brampton, Ontario Canada ? L6Y 5X5. Survalent maintains a hybrid work model.
About Survalent
Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization and improved operations for utilities. For six decades, we have helped more than 700 utilities use operational data to increase reliability, efficiency and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.
Roles and Responsibilities:
The Client Success Specialist is a vital member of the North American Sales Support team, providing comprehensive administrative support to ensure efficient operations and maximize team success. They act as a customer advocate, fostering strong relationships with existing clients and ensuring smooth communication flows. By maintaining meticulous records, streamlining processes, and proactively managing tasks, the Client Success Specialist plays a crucial role in driving sales team productivity and achieving revenue goals.Your duties and responsibilities will include but are not limited to the following:
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- Provide general administrative support to the sales team, including handling calls, emails, and other inquiries.
- Schedule and coordinate meetings, including personal and group customer encounters.
- Record and track customer information in Salesforce, maintaining accurate and detailed records.
- Regularly email and/or call existing install customer base to initiate quote generation, maintenance program entitlement communication, and collect purchase orders for software renewals.
- Prepare necessary materials for internal meetings and presentations.
- Regularly call existing customers to request and record feedback on their use of our products so our team can maximize upsell opportunities.
- Foster positive relationships with clients through responsive communication and proactive engagement.
- Effectively answer customer questions about Survalent products and services to ensure smooth onboarding and ongoing support.
- Assist with maintaining a clean and accurate record of opportunities in accordance with Survalent sales methodology.
- Support sales forecasting activities by preparing reports and providing data extracts for trend analysis.
- Actively participate in team meetings and initiatives.
- Work collaboratively with the North American Sales team, marketing staff, and management to achieve organizational goals.
- Maintain a positive and proactive attitude, always striving to contribute to team success.
- Other duties as required.
Minimum Requirements
- 1-2 year College diploma or at least one year of work experience in a clerical role in a technical and client-driven environment.
- At least one year of work experience using SalesForce Software.
Compensation
You will receive an annual salary of $58,000 or approximately $27.88/hour. You will be entitled to 10 vacation days and eligible for a comprehensive benefits package. You will also be eligible for discretionary salary increases, promotions and a discretionary performance bonus of up to $12,600/ year, in accordance with Survalent policies.
How to apply
Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
This position will report to the Director Canadian Sales & Account Development. We have a casual friendly and highly collaborate environment. If you are interested in this exciting role, please follow this link to apply: https://www.fitzii.com/apply/83579?s=c30.
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