Overview
Languages
Bilingual
Education
College/CEGEP
or equivalent experience
Experience
3 years to less than 5 years
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
Information Technology Infrastructure Library (ITIL)
Linux
Networking hardware
Internet
Servers
MS Office
MS Windows
SharePoint
TCP/IP
Wireless networks
Additional information
Security and safety
Criminal record check
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Attention to detail
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Organized
Team player
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits
Financial benefits
Bonus
Mileage paid
Other benefits
Free parking available
Learning/training paid by employer
On-site recreation and activities
Team building opportunities
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans
Who can apply to this job?
Only apply to this job if:
You are a Canadian citizen, a permanent or a temporary resident of Canada.
You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
careers@nuvollo.com
Include this reference number in your application
NUV22-H1
How-to-apply instructions
Here is what you must include in your application:
Highest level of education and name of institution where it was completed
Job reference number
Letter of recommendation
This job posting includes screening questions. Please answer the following questions when applying:
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
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