Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
7 months to less than 1 year
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Supervision
No supervision responsibility
Experience and specialization
Computer and technology knowledge
Android
iOS
Internet
Desktop applications
Word processing software
Website creation and management software
JavaScript
MS Office
MS Windows
Spreadsheet
WordPress
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