* Location:: Bolton, ON L7E 4E8
* Salary:: $31.50 / hour
* Vacancies:: 01 Vacancy
* Employment groups: Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada
* Terms of employment:: Permanent, Full time40 hours/week
* Start date:: As soon as possible
* Employment conditions: Morning, Day, Evening Source
Job Description
* Contact with computer users experiencing problems in assessing and recording issues faced electronically and in person
* Provide assistance and maintenance to all computer systems and hardware in an organization
* Study and introduce solutions, referring technical guides, technical manuals, and other documentation
* Install, configure, and update hardware and software
* Replication, treatment, and resolution of technical issues faced by users
* Provide users with suggestions and coaching in response to established technical challenges
* Provide customers with business processes, network, and internet help in response to established technical challenges
* Organize, compile, and maintain a log of issues and solutions for other technical support analysts to use
* Engage in the redesign of apps and other software
Other technical support staff in this category may be supervised
* Fixing any issue related to the equipment that may come up daily
Job Requirements:
* Languages:: English
* Education:: College/CEGEP
* Experience:: 1 year to less than 2 years
* Ability to Supervise:: 3-4 people
* Work Conditions and Physical Capabilities:: Fast-paced environment, * Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Combination of sitting, standing, walking, Standing for extended periods
* Personal Suitability:: Effective interpersonal skills, Initiative, * Excellent oral communication, Organized, Excellent written communication, Judgement, Accurate
* Computer and Technology Knowledge:: Device drivers, Networking software, Networking hardware, Intranet, Internet, Servers, Software development, Wireless networks
* Specific Skills:: Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Participate in the redesign of applications and other software, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
How to apply
By email:: fleetexjobs@gmail.com
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