Job Order Detail

Description

Main Duties:
Reporting to the Casino Shift Manager, this position ensures that Casino guests enjoy exceptional customer service,
and quality, value priced dining, by coordinating, budgeting and planning restaurant, bar, outlet, gaming floor and
catering operations, where applicable.
Responsibilities include: Monitoring operations, with particular attention to maintaining the highest levels of guest
relations. Ensuring that casino-based food outlets comply with all requirements relating to franchising and licensing.
Leading staffing and performance management activities. Communicating policies, procedures and standards to
staff. Handling financial administration and general reporting activities. Ensuring the department has all goods and
supplies required for effective operations. Modeling SIGAs values, and presenting a positive image of SIGA in the
community. Participating in other projects and activities as required, to ensure the successful operations of the
restaurant, bar, outlet, gaming floor and catering services, where applicable.
Specific catering/event responsibilities include: Monitoring catering/event setup with scrupulous attention to
detail, to ensure event plans are carried out to exceed client expectations. Overseeing the event itself, assisting in
problem resolution and troubleshooting, and monitoring service quality. Coordinating sales and marketing of
Catering & Event services. Developing new initiatives and projects, in consultation with the Food & Beverage
Manager.