Field Service Technician

The Field Service Technician provides on-site installation, inspection, repair, troubleshooting and rebuilding of field-installed equipment located at customer sites. The position involves frequent travel throughout eastern Canada.

Responsibilities may include but are not necessarily limited to the following:

• Installing and commissioning equipment used in sawmills and pulp and paper mills;
• Conducting inspection, repairs, and preventive maintenance work on installed equipment;
• Providing customers with technical support and training on the operation and maintenance of products sold by the company;
• Assisting in the acquisition of technical data and other information required to support the company’s business activities;
• Preparing technical and administrative reports such as service reports, time sheets, and repair and inspection records;
• Maintaining safe work practices and adhering to company, customer, and governmental safety policies and regulations;
• Travelling to customer premises throughout all eastern Canada;
• Working irregular hours, including weekends.

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• Strong mechanical aptitude with proven troubleshooting skills;
• Three years or more of experience working in an industrial environment assembling, repairing, and/or troubleshooting industrial machinery;
• Good verbal and written communication skills, both French and English;
• Familiarity with the Microsoft Office suite of products;
• Ability to read and understand technical drawings and engineering specifications;
• Possession of a valid driver's license;
• Ability to travel by air and work in all regions of Canada;
• Capable to work autonomously with minimum supervision;
• Able to prioritize and organize work to meet objectives and deadlines;
• Legally authorized to work in Canada.

Other valued, but non-essential skills, abilities, and experience include:

• A vocational degree in industrial mechanics or electro-mechanics;
• Experience with measurement and diagnostic tools used for troubleshooting industrial machinery;
• Knowledge of the sawmill and/or pulp mill industries, preferably with primary wood processing equipment;
• Familiarity with the operation and maintenance of wood chip producing devices such as disc chippers and chipper canters;
• Understanding of ring debarkers and their operation.