Client Technology Support Analyst

Job SummaryJob DescriptionThe Production & Risk Service group is looking for a Client Technology support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.The overall group is responsible for:Supporting various applications in the Client Technology portfolioBuild tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilitiesCoordinate disaster recovery, planning and execution. Update internal config management and risk systems.What will you do? Provide user facing front office production support for local and remote users leveraging multiple platforms.Manage releases and coordinate bugs/enhancement with internal development and external vendors.Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.Engage with various technical partners and stakeholders to achieve stability in the production environment.Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.Responsibilities include rotational weekend release work + checks.What do you need to succeed? Must Have 3-5 years working in a production support capacity at a Capital Markets organization preferred.Proven experience with the principles of ITIL Incident Management, Problem Management and Change ManagementExperience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch)Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptableDisciplined approach to document all processes, issues and user stories in Confluence and JiraNice to Have Experience with BI tools like Tableau, QlikviewExperience building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, DynatraceExperience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and moreWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance options#LI-Hybrid#LI-POST#TECHPJROAR 656549520Job SkillsApplications Support, Capacity Management, Computer Operations, Customer Service, DevOps, Disaster Recovery (DR), Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical SupportAdditional Job DetailsAddress:90 WESTERN PKY:BEDFORDCity:BEDFORDCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Capital MarketsJob Type:RegularPay Type:SalariedPosted Date:2024-04-19Application Deadline:2024-05-05Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.