Job Order Detail

Description

What you'll do:

Reporting to the Field Supervisor, this position is responsible for year round interpretation and application of policy and procedures to complete a variety of claim types; to act as the Customer Service Offices (CSO) primary contact for producers to discuss farm operation needs paired with providing SCIC program information that can assist with selecting a farm risk management solution to best support the customer.
Perform predation claims, wildlife claims, and third-party liability claims.
Identify losses and the causes associated to properly manage claim.
Inspects may include performing fieldwork while dealing with dissatisfied customers or problem situations.
Measure bins and acreages accurately, and record information.
Complete appropriate documentation for investigation phase of claims, including detailed special reports, various forms, field maps, bin maps and plant count calculations and enter all data into the insurance system accurately, and/or submit electronic documents for corporate imaging.
Calculate customer claims payments, and will approve claims within an allowable limit.
Take the lead on completing highly sensitive and complex claims; propose recommendations for finalization of difficult claims to Field Supervisor and CSO Manager.
Verify post-harvest verification of paid customer claims, production declarations, and complete customer farm calls to complete contract administration tasks.
Promote SCIC programs.
Provide training and support to all adjusting staff.
Represent SCIC at customer provincial appeals.
Checking phone messages after hours/on weekends when assigned and assist colleagues with tasks.
Travel outside the office boundary when assigned.
Participate in program outreach functions to support the initiatives of the Customer Contact Strategy.
Participate in committees and work groups as required.