Survey Data Analyst

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Survey Data Analyst will be responsible for obtaining, verifying, and managing data from the stakeholders, ensuring its accuracy and reliability. They will configure surveys and dashboards, understand, and document data structures, and manage security access as per business requirements. The role also involves proposing solutions for process efficiency, developing survey processes, and engaging with stakeholders to ensure business requirements are met. The ideal candidate must have a customer satisfaction-centric approach.

What You’ll Do:

• We are seeking a detail-oriented Data Operations and Management Coordinator who will be responsible for obtaining and ensuring the accuracy of data from our business partners. The successful candidate will perform data QA to ensure reliability in build, analysis, and results, and will be proficient in survey configuration using Qualtrics.
• The role requires a deep understanding of the relationship between multiple data structures and sources, and the ability to document process and data structures. Regular meetings with stakeholders will be conducted to understand the organization structure and reporting requirements.
• The candidate should be familiar with ML data pipelines and best security practices for report access. The ideal candidate should be able to configure and assign security access as per business requirements.
• Experience in research or survey design is a must, as is a customer satisfaction-centric approach. The successful candidate will propose solutions for process efficiency and data accuracy, develop survey processes, understand and document question and organizational data mapping, and engage stakeholders to ensure the solutions provided match the business requirements.

What You Bring:

• The ideal candidate will be a University/College graduate in a related field or have equivalent work experience; research experience is preferred.
• Strong customer service, relationship building, and conflict resolution skills, as well as strong analytical skills with an emphasis on organizational and relational structures.
• Excellent working knowledge of MS Excel is required.
• The ability to take initiative, including the ability to multi-task in a deadline-driven environment, is essential.
• Excellent verbal/written communication skills and strong attention to detail.
• Experience working within Workday or another HRIS system is an asset,
• Knowledge of a programing language is an asset (Python, HTML, JavaScript).
• Experience with technology platform security maintenance is also beneficial.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.