*Job Description*
- Supervise and coordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages, be the point of communication between the owner and the staff
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness
- May perform the same duties as workers supervised
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries
- Work on store’s online presence from communications, marketing, social media management and commercial activities
- Design graphics and visual communication for e-commerce and advertising
Minimum Qualifications
- At least 2 years of supervisor/management experiences and 0-1 years of experience in ecommerce, graphic and social media management
- College diploma or university degree in any related fields
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