The Company: Dr. Jeffrey S.D. Jeng Inc.
Work Location: Suite 21000 - 8788 McKim Way, Richmond BC V6X 4E2
Start Date: ASAP
Type of Position: Permanent, Full Time
Position Available: 1
Hours per week: 40 hours
Wage per hour: $23-28 (to be negotiated)
Work Shifts: Day, Evening, Flexible Hours, Morning, Shift, Weekend, To be determined
Health Benefits: Dental care
Other Benefits: Free parking available, 10 days vacation
Language: English
Education: Completed College/CEGEP or university degree
Experience: 2 years to less than 3 years
Work Setting: Clinic
Work Conditions and physical capabilities
• Fast-paced Environment, Work under pressure, Attention to detail, Sitting
Personal Suitability
• Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Initiative, Judgement, Organized, Reliability, Team player, Dependability
Business Equipment and Computer Applications
• MS Windows, MS Outlook, MS Excel, MS Word, MS PowerPoint, MS Access
• Electronic mail, Spreadsheet, Electronic scheduler, Word processing software, electronic medical records, Database software
Major Responsibilities:
• Greet and welcome patients, guests and business representatives; determine their needs and put them in contact with appropriate staff.
• Receive incoming calls, emails and answer routine inquiries; screen and/or transfer calls or messages to the appropriate member of the team.
• Monitor and manage the general tidiness of the waiting room.
• Attend to patient behaviors in the waiting room by listening, supporting, validating and in the case of disruptive behaviors, if necessary, contact other appropriate staff member for assistance.
• Provide intake services to new clients, by determining their need, directing them to the appropriate clinician or scheduling appointments.
• Build positive relationships with individual clients, in support of good health outcomes.
• Provide assistance with client intake documentation.
• Direct and schedule client appointments with an appropriate member of the health care team including recall and/or follow up.
• Answer routine inquiries of visiting clients, including assisting clients to access the services of other agencies.
• Manage electronic patient files.
• Complete insurance and other claim forms.
• Prepare, send and track billing information.
• File patient history/treatment records in a manner that allows for easy location and fast retrieval. Archive files.
• Provide other services to clients as directed by clinicians.
• Enter patient data into ClearDent and maintain confidential medical files and records.
• Be familiar with ClearDent and Adit and supervise and train other staff in procedures and in use of current software.
• Supervise and train administrative clerks in duties and policies.
• Facilitate smooth operation of reception and related areas of office.
• Inventory control and ordering of consumable office/medical supplies.
• Ensure smooth operation of equipment and arrange for maintenance and repair work when needed.
• When requested, prepare medical reports and accurately type recorded minutes of various meetings.
• Pick-up and sort mail.
• Establish administration procedures that affect the delivery of the clinic’s services.
• Perform other related duties as assigned.
Supervision
• 5-10 people, Administrative clerks
If you are interested in Senior Medical Administrative Assistant position and would like to join and grow with Dr. Jeffrey S.D. Jeng Inc., we encourage you to send us a Cover Letter and Resume in confidence to: business@eprodental.com
We thank all applicants who applied for the position; however, only those shortlisted candidates will be contacted for an interview. Thank you.
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