Salesforce Administrator

"The best prescription I've ever given is a wish."

-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

WHAT IS YOUR BIGGEST WISH?

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish^® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”

–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.

MISSION, VISION AND VALUES

Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.

Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

WHAT’S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
• Annual vacation starting at three weeks & additional paid leaves
• Work/life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish^® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!

WHERE YOU COME IN

We are looking for a Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Director, Business Applications, they will be responsible for the execution of day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. The Salesforce Administrator will lead the continued development of our Salesforce.com environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information.  

The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes and functionality within a structured CRM strategy.   They will also support data management activities including complex data loading and data cleansing to organizational standards.  This role is part technical, part administrator, and part Salesforce analyst.

This role is located in Toronto (North York) and is a full-time, permanent, hybrid position.

WHAT YOU WILL DO

• Support the user community; resolve system, process, and data-related issues within set performance metrics.
• Design, develop, and deploy changes to the environments maintaining change control protocols.
• Coordinate the evaluation, scope, and completion of new development requests.
• Support all system administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
• Serve as a primary system administrator for the Salesforce.com environment, related tools, and integration solutions.
• Develop new data integrations and automating processes where feasible and continually maintain data health and value.
• Complete regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.
• Provide technical subject-matter expertise of CRM best practices, business process design, data management, and overall functional capabilities of the Salesforce platform, and identify opportunities for the organization as new functionality is released.
• Effectively act as the liaison between our users, vendors, and the application development partners.

• Other duties as assigned.

WHAT YOU BRING

• Post-secondary education in an Information Technology-related field, or an equivalent combination of education, training, and experience.
• Salesforce Administrator certification required.   Advanced Administrator, Architect, and Developer certifications are an asset.
• 5+ years of work experience in a Salesforce administrator role responsible for fully managing a Salesforce environment and supporting 100+ users.
• Expert understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Experience using Salesforce DevOps Center or GitHub for release management is an asset.
• Experience in the following technologies is an asset:  Salesforce NonProfit Success Pack (NPSP), Form Assembly, Demand Tools, Omatic Cloud, and Canadian Tax Receipting.
• Understanding of basic triggers/Apex code knowledge.
• Proficient in Office 365 with expert-level skills in Excel.
• Experience in loading complex, related data sets into the Salesforce environment.
• Strong data management experience including developing scripts/jobs to standardize and cleanse data.
• A demonstrated ability to understand and articulate complex requirements.
• Experience with nonprofit processes preferred.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Logical, process-oriented thinker with ability to quickly learn new technologies and apply to business challenges.
• Ability to communicate both written and orally in English; French is an asset.
• A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

• Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirements to work outside of regular office hours.

• Occasional day/overnight travel.

Physical/Mental Effort

• Works under pressure with multiple tight deadlines, demands, high volume workload, and dynamic/overlapping priorities.

Our Commitment to IDEA

Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

How to apply

If everything you’ve read so far sounds like you, we encourage you to apply now!  The deadline to apply is May 19th, 2024 at 11:59pm ET.

To apply, please navigate to: https://can232.dayforcehcm.com/CandidatePortal/en-CA/makeawishca/Posting/View/427

Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.  

Recruitment process

Our recruitment process is swift in pace.  Once applications are reviewed, we will contact our shortlisted candidates.  Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

We would like to thank all applicants for their interest in working with us!

ABOUT MAKE-A-WISH® CANADA

Since 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.

JOIN OUR ONLINE COMMUNITY

For more information on how you can support Make-A-Wish^® Canada or get involved please visit our website at makeawish.ca.