Coordinator | Team Support and Projects

Position Summary
Interior Health is hiring a term-specific full-time Coordinator, Team Support and Projects who is passionate about making a difference in healthcare. This position is located at Royal Inland Hospital in Kamloops, BC and has the end date of August 2025.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Medical Service Plan
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP, if previously enrolled within 30 days

Salary range for the position is $67,861 to $97,550. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Coordinator, Team Support and Projects is primarily responsible for providing assistance to Clinical Operations teams to improve overall daily unit staffing. In particular, the Coordinator is responsible for retrieving, analyzing, and presenting strategic information about in-time unit staffing concerns and offers possible solutions in order to support the decision making process within Clinical Operations teams. This position provides expertise in mapping, measuring, and facilitating the redesign of unit staffing practices and in the implementation of standard work processes. The Coordinator acts as a coach/facilitator to the Clinical Operations teams as they work toward self-management and liaises with the Staffing Services team to provide practical, cross-functional support. The Coordinator will also support on-going operational projects for the Staffing Services portfolio and is required to perform delegated supervisory duties.

In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

What will you work on:
• Leads and participates in process improvement projects to identify and implement detailed office procedures for Clinical Operations team based on standardized of practice established by Staffing Services.
• Ensures local unit procedures comply with departmental or Interior Health (IH) process and/or policy.
• Acts as the second point of contact to customers in the interpretation of processes and the application of collective agreement provisions to staffing processes, if Staffing Clerks are unable to resolve.
• Recommends changes to departmental processes to meet department goals and objectives.
• Participates in department-wide process review to identify and implement technological solutions to improve efficiency and accuracy.
• Has delegated responsibility for supervisory functions such as work assignment, leave requests, recruitment.
• Facilitates the redistribution of workload between Staffing Clerks.
• Assists the Manager in preparing employee performance appraisals by providing objective and constructive feedback through formal and informal opportunities.
• Carries out a variety of administrative functions such as participating in and/or chairing departmental meetings, participating in interdepartmental meetings, and liaising with other departments and unit Managers on staffing related matters.
• Leads and coordinates special projects throughout the year (i.e. vacation planning and execution after the implementation of a new rotation)

Qualfications
Education, Training and Experience
• A level of education, training, and experience equivalent to a two year Diploma in Business, Administration, Human Resources, Health Information, or a related discipline. A Bachelor’s degree is preferred.
• A minimum of 5 years of experience with 3 years in scheduling, preferably in the healthcare field.

Skills and Abilities
• Knowledge of performance management processes.
• Demonstrated customer-focused approach.
• Demonstrated ability to lead, plan, and implement work for self and others.
• Ability to develop effective relationships with IH staff at all levels.
• Demonstrated collaborative team approach with communications skills appropriate to managing complex relationships.
• Ability to take initiative in problem solving and implementing changes and new systems.
• Ability to effectively manage, supervise, and guide staff.
• Superior computer skills are essential.
• Detailed knowledge of ESP and collective agreements relative to scheduling.
• Physical ability to perform the duties of the position.