Description
SUMMARY OF THE POSITION
Person who is responsible for one or more programs with a view to providing professional assistance for the development of services. She/he conducts research activities that are necessary for identifying and assessing needs and resources. She/he designs and proposes development plans and programs in order to ensure adequate service planning. She/he provides advice concerning the implementation or improvement of programs and/or services. She/he may participate in various teaching or training activities.
SPECIFIC FUNCTIONS
Under the direction of the Coordinator, Clinical Information System department (CIS), and in close collaboration with various internal stakeholders, the incumbent supports all activities related to developing, deploying and sustaining the electronic medical record systems (EMRs), and other clinical information systems (CIS) and applications.
The incumbent acts as a super user for the EMRs and other related CIS and applications by providing subject matter expertise, delivering orientation, training, and support to individuals, teams and departments in their use, and performing audits to ensure the proper use of the systems and applications by individuals, teams and departments.
The incumbent continuously evaluates the use of the EMRs and other related CIS systems and applications, and recommends, develops and implements improvements to ensure they remain responsive to the needs of individuals, teams and departments within the organization.
More specifically:
- Serve as a super-user for the training and support of the teams and ensure compliance with computer security and access to confidentiality rules.
- Serve as a consultant and facilitator for future users of EMRs and other CIS applications.
- Stay up to date on new industry trends, new system features and releases and plan their integration.
- Establish links with the clinical information systems pilot or other sectors affected by the application (ecosystem).
- Understand existing clinical processes by conducting an in-depth analysis of current clinic workflows, data collection, details of reports used, and other practice-specific workflow issues.
- In collaboration with the medical and clinical teams, analyze the clinical impacts of implementing the new information system on the organization of their work and identify appropriate solutions.
- Check the piloting and integration of clinical functionalities.
- Organize, carry out and coordinate the activities planned in the implementation and training schedule.
- Participate in the identification of training priorities.
- Identify communication and information activities arising from project development.
- Develop tools to facilitate the work of users and ensure understanding.
- Ensure that you have the materials to deliver effective training.
- Assist in the design and development of supplementary materials to reinforce learning objectives.
- Train new users through hands-on on-site sessions, or by using remote web-based tools.
- Ensure that clients are using the application at an appropriate level at the end of the training.
- Follow training team processes, standards, templates and styles.
- Adapt training plans and activities based on evolving EMRs-centred workflows, professional scopes of practice and standards.
- Respond to user needs on an ad hoc basis.
- Assist the customer support team in case of problems.
- Work closely with the EMR and other CIS providers.
- Ensure the management of human, material, informational and financial resources of the projects under your supervision, where applicable.
- Perform any other related tasks as instructed by your supervisor.
Education: * Equivalent combination of education and experience with the willingness to get training or education;* University degree in human sciences, social sciences, nursing science, or any other pertinent disciplines, an asset;* Master's degree, an asset; * Member of a professional order, an asset;* Certification or experience in Clinical Informatics, an asset; * Certification or experience in Project Management, an asset; * Certification or experience in Change Management, an asset; * Certification or experience in Quality Improvement (ex: Lean), an asset.
Experience:
- Minimum of three (3) years of experience relevant to the responsibilities of the job.
Knowledge and Abilities:
- Strong analytical, critical thinking, decision-making, planning and organizational skills;
- Results-oriented, autonomous, flexible, and ability to multi-task;
- Strong interpersonal skills and able to effectively collaborate with colleagues, team members, team leader and supervisor;
- Ability to develop and maintain partnerships in various settings;
- Excellent communication skills, both written and presentation;
- Excellent computer skills MS Office (i.e. Word, Excel, Power Point, etc.);
- Extensive experience with data analysis, preparation and presentation of data;
- Familiarity with enterprise administrative and clinical information systems, technologies and databases is an asset;
- Knowledge of MSSS programs, regulations and partners related to the functions is an asset;
- Experience with First Nations or with cross-cultural work is an asset;
- Experience in a remote area, an asset;
- Knowledge of Cree culture, language, communities and social/health issues in Eeyou Istchee is an asset; and,
- Knowledge of Eenou/Eeyou Pimaatsiium healing practices and paradigms is an asset.
LANGUAGE* Fluent in English;* Fluency in Cree or in French is an asset.
OTHER* Willing to travel to various communities.
