CLK 15R - Supervisor, Administrative Services

Bring your leadership and administrative experience to our team of client service workers

The Supervisor, Administrative Services provides support to program management and staff and, coordinates office administration functions, human resources, payroll, records management, facilities, and asset management ensuring delivery of services meet business needs and objectives.

The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province’s prosperity, with a vision to participate fully in their community and to reach their full potential.

The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive, and accessible to all British Columbians who need our support.

The Community Services Branch delivers programs and services through a face-to-face front counter environment to clients across the province. In addition to on-site duties, the position may also have virtual responsibilities, which include supervising staff and overseeing administrative support for a large and diverse virtual team located across the province.

Job Requirements:

• Secondary school graduation or equivalent (GED).
• Minimum one year of experience providing administrative and/or financial support services for a group of staff.
• Minimum one year of public facing customer/client service experience responding to inquiries and resolving /de-escalating issues in a timely manner.
• Experience leading others.
  

Preferences:

• Experience working directly in or with community based social service organizations that provide services to citizens in a face to face setting.
• Experience delivering training/coaching to staff.
• Experience scheduling staff and allocating work duties.
• Experience with change management and managing employee performance.
• Experience using computer web based applications, financial systems, company pay roll/time keeping/scheduling etc.
• Experience with Integrated Case Management System (ICM) or complex information management systems.
• Preference may be given to applicants with a degree or diploma in Business Administration or a related field.

For questions regarding this position, please contact Trent.Brown@gov.bc.ca.

About this Position:
This is a temporary opportunity until May 30, 2025
A permanent appointment may result from this temporary appointment.
The successful candidate will be required to travel between two offices in Surrey.
Flexible work options are available; this position may be able to work up to 1 day at home per week subject to an approved telework agreement.
An eligibility list may be established for future temporary and/or permanent vacancies and will be used exclusively by the Community Services Branch.
Successful applicants would be required to physically work in the location posted, and would not be eligible to be placed elsewhere in the province by virtue of this competition.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.