Overview
Language: English
Terms of Employment
Full-time: 35 hours per week
Starts: as soon as possible
Availability: Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, Weekend
Education: College/CEGEP
Experience: 1 year to less than 2 years
Vacancy: 1
Responsibilities
Tasks
• Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently
• Coordinating with drivers, service technicians, or other field staff to ensure they receive accurate and timely information about assignments
• Planning and scheduling dispatch operations, including routes and schedules for drivers
• Resolving complaints or concerns raised by customers or staff related to dispatch services
• Training new dispatch personnel and providing ongoing training to existing staff
• Ensuring all dispatch operations comply with laws, regulations, and company policies
• Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels
• Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety
• Analyzing data related to dispatch operations and preparing reports for management
• Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary
Supervision
• 5-10 people
Experience and specialization
Computer and technology knowledge
• Electronic scheduler
• Dispatch management service software
• Inventory control software
• Human resources software
• Enterprise resource planning (ERP) software
• MS Access
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Project
• MS Word
• MS Windows
Additional information
Security and safety
• Criminal record check
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Attention to detail
Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
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