Employer: Hellmann Worldwide Logistics
Position: Global Account Manager – Industrial
Terms of Employment: Full-time / Permanent
Location: Toronto, Ontario
Employment Address: 1375 Cardiff Boulevard, Unit #1, Mississauga, ON L5S 1R1
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for medical insurance, dental insurance, vehicle allowance of $1000 per month and RRSP plan.
Salary: $ 205,995 CAD / year
Contact: Please send resumes to Talent.Acquisition.NOAM@hellmann.com and include “Global Account Manager” in the email subject line.
The Global Account Manager- Industrial acquires new business of high complexity and expands existing customer relationships into new countries worldwide with strategically important medium and large customers. Will also represent the entire range of BU products. We are looking for a candidate with an industrial logistics background.
Duties:
• Manages and expands relationships with strategically important global industrial customers
• Creates new opportunities across the entire Hellmann network and along all Hellmann products as well as work with the marketing department to communicate marketing opportunities to the field
• Drives the internal and external positive development of existing key business of the respective customer
• Acts as the key stakeholder and moderator for the assigned customers, both internally and externally
• Organizes regional/divisional sales operations and engages actively with regional/local sales teams also assigned to the global account (wherever applicable) to establish organizational policies and procedures in relation to sales
• Develops and drives an account management plan across all relevant regions in strong collaboration with assigned regional/local account managers (where applicable)
• Captures all relevant and key information into the central CRM (e.g. contacts, appointments, visit reports, opportunities, tenders)
• Works closely with relevant product leads to identify, strategically plan and execute opportunities and determine development related to new product lines
• Works closely with the Opportunity Management Teams (OMT) to coordinate RFQs and deliver customer responses on their compelling needs
• Deliver personal sales plan in CRM on time and against budget (monthly) as agreed with the leadership
• Provides continuous process improvement feedback to internal stakeholders
• Owns the customer complaint process and ensures successful implementation of solutions including lessons learned
• Establish Service Level Agreements and Standard Operating Procedures with the assigned customers
• Support in new customers’ implementation by directing company implementation resources and by managing customers’ expectations
• Acts within our Hellmann business code of conduct
• Live and deliver the Hellmann brand promise by building and maintaining lasting relationships with customers
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
• Bachelor’s Degree in Economics, International Relations, Business Management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement
• Minimum 3-5 years of working experience in a similar account management role
• Relevant work experience in a customer facing role, prior track record of achievement significant accountability
• Background in Logistics/Operations/Supply Chain/Freight Forwarding ideally connected to industrial customers
• Understands customer supply chains, networks and decision making flow
• Has comprehensive understanding of freight forwarding and logistics processes
• Has thorough knowledge of Hellmann products and services offering and is able to articulate them professionally
• Has in-depth understanding of markets, industries, and competitors (including methods on how to do market research) and is able to identify best practice in our industry
• Has clear understanding of all elements of the strategic sales process
Physical Demands:
• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
• Requires frequent overnight travel – up to 50%
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