Seaside Concession Group is seeking a talented and experienced Restaurant Manager for a full-time, permanent position in Stanley Park, Vancouver.
Our company operates a high-demand restaurant located at Vancouver’s Second Beach; a popular tourist destination known for its vibrant beachside atmosphere. In addition to a variety of gelato and frozen fruit bars, we offer a full, diverse menu catering to a range of tastes, including authentic Japanese ramen, flavorful Mexican fish tacos, classic English-style fish and chips, and delicious cheeseburgers. Our establishment serves as both a dining destination and an information hub, providing food and guidance to visitors and locals alike.
As a high-volume operation, particularly during peak summer months, the role of Restaurant Manager is essential in maintaining our quality, service standards, and efficient operation. The manager must be adept at managing a large team, handling stressful situations with poise, and ensuring smooth day-to-day operations. With a strong knowledge of the park and surrounding area, the manager will train staff to assist visitors with information about the location, creating a welcoming experience that combines excellent food with community engagement.
This position offers 40 hours per week at a rate of $35 CAD per hour, with 4% vacation pay. Please note, benefits are not offered at this time. The start date is as soon as possible, and we are looking for someone with a strong passion for the culinary industry and proven leadership skills.
Key Responsibilities:
• Operational Management:
Plan, organize, direct, and evaluate food and beverage operations, including opening and closing procedures. Develop and implement procedures to enhance efficiency, manage inventory and procurement, and adjust pricing to ensure profitability. Effectively manage stressful situations with a calm demeanor to ensure smooth service flow, even during the busiest times.
• Team Leadership:
Recruit, train, and supervise staff, setting work schedules and monitoring performance to ensure high-quality service. Foster a positive work environment and support professional development. Set staff work schedules and monitor staff performance. Additionally, train staff to provide park-related information to visitors.
• Visitor Engagement and Information Support: Act as an ambassador for the park, maintaining knowledge of local attractions and providing training for the team to assist visitors with questions about surrounding area. Ensure staff are prepared to help customers feel welcomed and informed, supporting our role as a tourist-friendly information hub.
• Menu & Quality Control:
Collaborate with chefs to design and update menus. Ensure all food and beverages meet quality standards and comply with health and safety regulations.
• Customer Experience:
Enhance guest satisfaction through effective service and prompt resolution of complaints. Continuously review feedback to identify and address areas for improvement. Collaborate with the owner on promotional efforts to increase customer traffic and community engagement. This includes support for events, introducing new menu items, and fostering relationships with the local community.
• Financial & Compliance Management:
Manage budgets, analyze financial reports, and ensure compliance with regulations. Maintain accurate records and prepare performance reports for senior management.
• Client & Supplier Relations:
Negotiate with suppliers for food and other supplies. Oversee inventory control, ordering ingredients such as imported ramen noodles and fresh fish for tacos, along with other supplies, to ensure availability without excess waste.
Requirements:
• Completion of high school (post-secondary education, particularly in hospitality or business, is a great asset)
• A minimum of 3 years of hands-on experience in food and beverage management
• Exceptional organizational skills with proven leadership and the ability to prioritize tasks effectively
• Ability to thrive in a high-pressure, fast-paced environment while maintaining a professional demeanor
• Fluent in English, with strong skills in speaking, reading, and writing
• Demonstrated experience managing a team of 20 or more individuals
• Excellent interpersonal and customer service abilities, with a focus on delivering outstanding guest experiences
• Willingness to work flexible hours, including weekends, as required
• Availability to provide at least one professional reference upon request
How to Apply:
To apply, please send your resume to 2024.resume.sscg@gmail.com.
No phone calls or walk-ins, please. Successful candidates will be contacted for an interview. Underrepresented groups are encouraged to apply.
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