What Matters to Us:
Thirty years ago, in Toronto, Canada, our founder, Ron Pirie, championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback. From humble beginnings and a universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.
Who We’re Seeking to Join Our Team:
The successful candidate ideally holds 1+ years of experience in an administrative, project management, or market research role to manage the support activities necessary for successfully executing quality benchmarking studies. The ideal candidate will be data-savvy, with a keen eye for detail and comfortable dealing with mathematics.
What Success Looks Like in this Role:
This position is responsible for all support activities necessary for executing customer benchmarking programs, including coordination of questionnaires, development of data/report specifications, data verification, report production, and overall project coordination.
This role may require communication with the Program Manager (for Toronto-based programs) or the Country and Field Managers (for programs outside Canada) to ensure all aspects of assigned programs are completed on time while maintaining data integrity and quality.
Specific Responsibilities:
1. Customer Questionnaires – At the start of each program cycle, work closely with the program management team to verify any changes in questionnaire data requirements, update and maintain the category/competitor database, prepare questionnaires, coordinate mail-outs, and track responses. Follow up with Program Managers as needed on unreturned questionnaires.
2. Specifications Development – Collaborate with the program management team to develop report and data processing specifications that reflect any updates in questionnaires, sponsor needs, or customer categories. Create report formats and data processing templates in advance of receiving completed questionnaires.
3. Data Verification – Process completed questionnaires, perform data verification procedures, and work with the program management team to establish guidelines for cut-offs and tabulation weighting.
4. Project Management – Manage timelines, coordinate with internal and external associates, and oversee report production across Access, Excel, PowerPoint, and PDF.
5. Additional Support – Provide backup support as required to meet organizational needs.
What We’re Looking For:
Education & Experience:
• Post-secondary education in information services, market research, or business administration preferred.
• 1+ years’ experience in project coordination, market research, or data management.
• Experience in the market research industry.
Knowledge & Skills (Competencies):
• Advanced proficiency in Word, Excel, and PowerPoint. Knowledge of advanced Excel functions such as PivotTables, VLOOKUP, and macros is necessary.
• Fluency in English (written and oral); additional language skills are an asset.
• Strong verbal and written communication skills for internal and external interactions.
• Time management skills.
• Attention to detail.
• Organizational skills.
• Analytical skills.
• Comfortable working with data/numbers.
Terms of Employment: Permanent
Language of Work: English
Wage: $34.5 to $35 per hour
Hours: 32 hr/week
Benefits Package:
Health benefits: (dental, extended health care, vision, disability and paramedical service coverage)
Financial benefits: (RRSP, Life insurance).
Long term benefits: Maternity & Parental
Other benefits: Paid time off
Location of Work: Hybrid work based in Toronto, ON
Interested candidates please submit a Cover Letter and CV in English to our Human Resources Team at resume@advantagegroup.com.
We thank all applicants, but only those with relevant qualifications will be contacted.
We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for anyone taking part in all aspects of the selection process.
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