Overview:
Language: English
Workplace information: On site
Terms of employment: Permanent employment-35 hours per Week
Availability: Day, Early Morning, Flexible Hours, Morning, On Call, Overtime, Shift, Weekend
Start: as soon as possible
Education: College/CEGEP
Experience: 1 year to less than 2 years
Vacancy: 1
Responsibilities
Tasks
• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Security software
• Mail server software
• MS Office
• MS Windows
Additional information
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
Personal suitability
• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Team player
• Time management
• Honesty
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