Job Order Detail

Description

MLT Aikins is a full-service law firm of more than 300 lawyers and nearly 500 additional team members across the four western provinces. Named one of Canadas best law firms by the Globe and Mail, MLT Aikins is the only law firm to have offices in Winnipeg, Regina, Saskatoon, Calgary, Edmonton and Vancouver. As one of the largest firms in Canada, we have the bench strength and geographic scope to meet the increasingly complex needs of clients.  

MLT Aikins Saskatoon is hiring an IT Support Specialist. Reporting to the Manager of Information Technology Support, this role provides front line support to the end users for all standard applications and hardware provisions. The role is a combination of email, remote and telephone support. The Support Specialists works with a group of IT staff members across the firm and escalates issues to other IT staff as required.

Responsibilities include:
* Ensuring all customer details are logged and tracked in the corporate ticketing system
* Providing a high quality of customer service and timely escalation of end users trouble tickets
* Demonstrating a high level of technical ability while troubleshooting end users issues and ensuring that sufficient details are collected prior to next level escalations
* Ensuring customer satisfaction by handling all requests promptly and courteously and by following up with customers when necessary
* Building and deploying end user hardware and peripherals
* Providing on-call front line support on a rotational schedule
* Working flexible hours to ensure coverage of multiple time zones; after hours work may be required