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West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator

Job Details:
In-person
$23.98 / hour
Full-time
Entry Level


Position: Security Operations Center Operator
Site: University Health Network - West Park
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Location: 170 Emmett Ave, York
Status: Full Time (Temp)
Hours: Rotating Continental (0700 - 1900 / 1900 - 0700)

Pay Rate: $23.98/ Hr
Internal Posting Date: May 27, 2025
Internal Closing: June 2, 2025
External Closing: June 26, 2025

Job Description:

In this key role, you will oversee a state-of-the-art healthcare command centre. Your role will include the following:

  • SOC Operator is a shift lead role, responsible for the oversight of the security platoon
  • Responsible for orienting guards to their respective roles
  • Assist in tracking and deployment of security staff
  • Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety.
  • Make emergency overhead announcements
  • Collaborate with the Security Coordinator on special projects
  • Assist in training new staff
  • Answer Telephones and dispatch calls from the command centre
  • Handle a variety of dispatch duties including incident call taking.
  • Liaise with security staff, Paladin Operations Centre and assist with deployment
  • Liaise with visitors, clients and staff
  • Manage Lost & Found
  • Manage the issuance and return of facility keys and ID/Access cards
  • Issue Visitor and Contractor badges

Essential Job Functions:

  • Be courteous and cooperative with a high quality of customer service.
  • Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
  • Must be able to communicate clearly with clinical staff, and the general public while conveying professionalism and authority at all times.
  • Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
  • Write clear, concise, and legible reports.
  • Communicates any concerns/issues with Site Coordinator.

Requirements:

  • A Valid Ontario Security Guard License
  • Proficient in English (both oral and written)
  • Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services
  • Proof of double Covid Vaccination
  • Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
  • Valid First Aid and CPR Level C Certification (Wsib Approved)
  • Experience working in a command or dispatch centre would be an asset
  • Authorized to legally work in Canada

#IND1

Work With Us

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Competition Number: 785319
Company Website: https://paladinsecurity.com

About Paladin Security

About Paladin Security

Fondée en 1976, Paladin Sécurité est devenue la plus grande entreprise de sécurité à service complet du pays. Avec 30 succursales d'un océan à l'autre, Paladin fournit des services de sécurité spécialisés dans un large éventail de secteurs afin de répondre à des besoins uniques en matière de sécurité et de sûreté.

Nous sommes fiers de défendre nos employés en tant que membres de la famille Paladin et d'établir une nouvelle norme dans l'industrie grâce à notre formation de pointe, à notre modèle de sécurité fondé sur l'empathie, à notre philosophie de promotion interne et à notre culture "CRRE" (CARE en anglais).

En investissant dans notre personnel et en fournissant des services de premier ordre, nous sommes fiers de figurer parmi les sociétés les mieux gérées et les cultures d'entreprise les plus admirées au Canada. Nous nous engageons à fournir en permanence des services de sécurité exceptionnels, afin de rendre le monde plus sûr et convivial.

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